Return and Exchange Policy

Returns and Exchanges

At TATHYALABEL, we value your satisfaction. If something doesn't feel right, we are here to help you with a smooth process.

Exchange Policy

We work very hard to craft every piece in our store. If you'd like to exchange an item for a different size or style, we've made the process simple.

Eligible for exchange ONLY if:
  • Items are unworn, unwashed, unused, and undamaged.
  • All original tags and packaging are intact.
  • Request is made within 7 days of delivery.
  • Return shipping cost for exchange must be paid by the customer.
Exchange will be DENIED if:
  • Reason is "Customer didn't like the product".
  • Items were purchased on SALE.
  • Items are Accessories (non-exchangeable).
  • Minor color/texture variations due to handcrafted nature or screen settings.

Return Policy

Eligible items can be returned within 7 days of delivery if they meet the following criteria:

  • Wrong or defective product received from the brand.
  • Items are in original, unused condition with tags.
  • Refunds are processed via Bank Transfer (up to 15 working days after inspection).
  • Each product is eligible for return/exchange only once.
Important Note: We highly recommend recording an unboxing video (showing the sealed parcel and AWB number) as proof to claim your return. This helps us resolve issues quickly.

Cancellation Policy

  • Orders can only be cancelled within 24 hours of placement.
  • Post 24 hours, requests will not be accepted as processing begins.
Damaged Delivery?
If the package is tampered with or damaged, please do not accept it. Return it to the delivery person and immediately contact us:
📞 +91 6306490785 | ✉️ tathyalabel@gmail.com

How to Request a Return or Exchange

Please Click Here to initiate your request.

Shipping Address:
Address will be provided later

Once received, your item will undergo a quality inspection before processing the refund/exchange.

Frequently Asked Questions

Everything you need to know about Tathya Chikankari sarees

Each Tathya saree features hand-embroidered Chikankari work by skilled artisans. Our pieces are crafted using traditional techniques passed down through generations, ensuring authenticity and quality in every stitch.

Our pricing reflects the intricate hand-embroidery work, premium fabric quality, and artisan expertise involved. Each saree's price varies based on embroidery complexity, fabric type, and customization options chosen.

We offer standard and express shipping across India. Standard delivery takes 5-7 business days, while express shipping is available for 2-3 business days. All orders are carefully packaged to ensure safe delivery.

We offer a 14-day return policy for unworn sarees in original condition. Exchanges are available for different sizes or designs. Please contact our customer service team to initiate returns or exchanges.

Hand wash in cold water with mild detergent. Avoid bleach and harsh chemicals. Dry in shade to preserve the embroidery and fabric quality. Store in a cool, dry place away from direct sunlight.

Yes! We offer customization for color, embroidery patterns, and fabric choices. Custom orders typically take 3-4 weeks. Contact our team to discuss your specific requirements and create your perfect saree.

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